Forgot your TNG login? Here’s what you can do:

If you’ve forgotten your TNG admin login, here are a few things you can try to regain access to your site:

1. Go to the TNG login page (either on the public side or the admin side) and use the form there to ask TNG to email you your username or (if you know that already) a new password (your password is encrypted in the database, so it can’t send you that). The message should arrive within a minute or two. If you don’t see it, that could mean that you never entered an email address, or your address has changed since you set up your account, or maybe that your host is not allowing TNG to send email. In any case, if the mail doesn’t arrive, you’ll need to try something else.

2. Log in to your site control panel (not part of TNG) and find a tool there called phpMyAdmin (ask your provider to point you to it if you don’t see it right away). Launch that tool, then find your database on the left side and click on it to select it. Once the tables appear, click on the tng_users table to display all of your user accounts. At this point you have┬áthree choices:

2a. Delete all of the records in the tng_users table. Once that’s done, you’ll be able to enter the TNG admin menu without a login (so do it quick and recreate your accounts).

2b. Alternately, you could edit your account record, take note of the username, then change the password_type field to “none” (no quotes). Next, edit the password field and change it to something you’ll remember, then log into TNG with that password. Now your password will *not* be encrypted in the database. If that doesn’t bother you, you can leave it as it is. If it does, then go in TNG to Admin/Users and create a new admin account for yourself and delete the old one.

2c. A third option is to insert a brand new record in the tng_users table. Create a record with full admin rights (all “allow” fields set to “1” and the “gedcom” field left blank), also with the password_type field set to “none” (the word “none”, no quotes), then log in with that account. Once you’re in, reset the password on your old account and then delete this one.

3. If you can’t find phpMyAdmin or can’t figure out how to use it, you can ask me to do it for you. If you do that, know that I will need access to your site control panel, so you can save us a step by sending me that login to begin with.